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Difference between revisions of "Email Waze with your problem"

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* You can [mailto:alpha@waze.com email Waze] and get a reply within one working day (allow for different time zones)
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* As a first step, try asking our system your question on www.waze.com/support
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* You can [mailto:alpha@waze.com email Waze] and get a reply
 
* Replies may be basic but in most cases a comprehensive and complete solution
 
* Replies may be basic but in most cases a comprehensive and complete solution
 
* Make sure to include your Waze username, your phone model and the Waze app version
 
* Make sure to include your Waze username, your phone model and the Waze app version

Revision as of 12:52, 7 December 2011

  • As a first step, try asking our system your question on www.waze.com/support
  • You can email Waze and get a reply
  • Replies may be basic but in most cases a comprehensive and complete solution
  • Make sure to include your Waze username, your phone model and the Waze app version
  • A Superpermalink to the area and route on the Livemap or Cartouche are often very helpful
  • Screenshots can be very useful - on the iPhone hold down the Wake and Home buttons together
  • Please describe what you expect to happen, and describe what actually happened
  • Can you reproduce the problem? Can you describe the steps you took to reproduce the problem? So then Waze can reproduce the problem too, and know when it is fixed