Email Waze with your problem

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  • As a first step, try asking our system your question on www.waze.com/support
  • You can email Waze and get a reply
  • Replies may be basic but in most cases a comprehensive and complete solution
  • Make sure to include your Waze username, your phone model and the Waze app version
  • A Superpermalink to the area and route on the Livemap or Cartouche are often very helpful
  • Screenshots can be very useful - on the iPhone hold down the Wake and Home buttons together
  • Please describe what you expect to happen, and describe what actually happened
  • Can you reproduce the problem? Can you describe the steps you took to reproduce the problem? So then Waze can reproduce the problem too, and know when it is fixed