The new Waze Wiki, aka Wazeopedia, is now live at Wazeopedia.waze.com! While this legacy wiki will remain accessible for the time being, it is no longer updated by the community. For the most up-to-date guidance, please visit your local Wazeopedia.

Please do not make any more updates to these legacy wiki pages, all future updates should be made in your country's local Wazeopedia.

Clock over a larger globe

Difference between revisions of "Known issues"

From waze
Jump to: navigation, search
(Waze App Bugs and Issues has been obsoleted. Link removal accordingly.)
 
(141 intermediate revisions by 13 users not shown)
Line 1: Line 1:
==Recent Fixes==
+
{{Obsoleted}}
  
 +
=Service Issues=
 +
Check for current known service issues on the [http://status.waze.com Waze Status webpage].
  
==Known Issues==
 
===Client===
 
====Android====
 
{| class="wikitable sortable" style="background:none; font-size:80%; margin: 1em auto 1em auto" border="1"
 
|- align="center"
 
! class="unsortable" | Issue Description
 
! class="unsortable" | Example Image/Link
 
! class="unsortable" | Workaround
 
! Status
 
|-
 
| class="unsortable" |
 
| class="unsortable" |
 
| class="unsortable" |
 
| style="color:red;text-align:center" | Open
 
|}
 
  
====iPhone 2.1.0.0====
+
=Recent Fixes=
{| class="wikitable sortable" style="background:none; font-size:80%; margin: 1em auto 1em auto" border="1"
+
-
|- align="center"
+
! class="unsortable" | Issue Description
+
! class="unsortable" | Example Image/Link
+
! class="unsortable" | Workaround
+
! Status
+
|-
+
| class="unsortable" |
+
| class="unsortable" |
+
| class="unsortable" |
+
| style="color:red;text-align:center" | Open
+
|}
+
  
====BlackBerry====
 
{| class="wikitable sortable" style="background:none; font-size:80%; margin: 1em auto 1em auto" border="1"
 
|- align="center"
 
! class="unsortable" | Issue Description
 
! class="unsortable" | Example Image/Link
 
! class="unsortable" | Workaround
 
! Status
 
|-
 
| class="unsortable" |
 
| class="unsortable" |
 
| class="unsortable" |
 
| style="color:red;text-align:center" | Open
 
|}
 
  
====Symbian====
+
=Known Issues=
{| class="wikitable sortable" style="background:none; font-size:80%; margin: 1em auto 1em auto" border="1"
+
==Waze App==
|- align="center"
+
! class="unsortable" | Issue Description
+
! class="unsortable" | Example Image/Link
+
! class="unsortable" | Workaround
+
! Status
+
|-
+
| class="unsortable" |
+
| class="unsortable" |
+
| class="unsortable" |
+
| style="color:red;text-align:center" | Open
+
|}
+
  
====Windows Mobile====
+
 
 +
==Website (Dashboard, Community)==
 
{| class="wikitable sortable" style="background:none; font-size:80%; margin: 1em auto 1em auto" border="1"
 
{| class="wikitable sortable" style="background:none; font-size:80%; margin: 1em auto 1em auto" border="1"
 
|- align="center"
 
|- align="center"
 +
| Date
 
! class="unsortable" | Issue Description
 
! class="unsortable" | Issue Description
! class="unsortable" | Example Image/Link
 
 
! class="unsortable" | Workaround
 
! class="unsortable" | Workaround
 
! Status
 
! Status
 
|-
 
|-
 +
|
 
| class="unsortable" |  
 
| class="unsortable" |  
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" |
+
| style="color:red;text-align:center" |  
| style="color:red;text-align:center" | Open
+
 
|}
 
|}
  
===Cartouche (Map Editing)===
+
 
* While server upgrades have markedly increased the speed of [[Cartouche]] there are times of day when it is still very slow. This may be because the servers are performing other tasks or because there are many map editors working at the same time. If you find the map editing to be painfully slow, we don't want you to become discouraged. The best advice is to wait and try again at a different time of day
+
==Waze Map Editor==
* If you have the GPS Points layer selected it can be difficult or impossible to select a road because you are always selecting a GPS point. This can happen even if the GPS points are not visible at your current [[zoom level]]
+
* Always check [http://status.waze.com waze status] for the latest issues and information.
* Newly plotted (unknown, red-line) roads are not showing in [[Cartouche]] at the 3 minimum [[zoom level|zoom levels]]
+
 
* [[Bugs can occur when deleting junctions]]
+
 
 +
In the table below, "Region" values are as follows:
 +
* All
 +
* NA (North America)
 +
* INTL (Global except for North America)
  
 
{| class="wikitable sortable" style="background:none; font-size:80%; margin: 1em auto 1em auto" border="1"
 
{| class="wikitable sortable" style="background:none; font-size:80%; margin: 1em auto 1em auto" border="1"
 
|- align="center"
 
|- align="center"
! Region
+
! width="7%" | Date
! class="unsortable" | Issue Description
+
! width="5%" | Region
! class="unsortable" | Example Image/Link
+
! width="30%" class="unsortable" | Issue Description
! class="unsortable" | Workaround
+
! width="25%" class="unsortable" | Example Image/Link
! Status
+
! width="25%" class="unsortable" | Workaround
 +
! width="8%" | Status
 
|-
 
|-
 +
| 2012-03-21
 
| align="center" | All
 
| align="center" | All
| class="unsortable" | Unable to create roads from Archive
+
| class="unsortable" | "My places | Drives" archive is often displaying some drives incorrectly marked as "Yesterday" or "Today".
 +
| class="unsortable" | http://www.waze.com/forum/viewtopic.php?f=10&t=15409&start=210#p145399 + http://www.waze.com/forum/viewtopic.php?f=22&t=16204&start=30#p149788
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" | Using "Record New Roads" feature in client
 
 
| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
 
|-
 
|-
| align="center" | All
+
| 2012-03-21
| class="unsortable" | House numbers cannot be deleted
+
| align="center" | INTL
 +
| class="unsortable" | If a lower-ranking editor (no AM) creates all segments, joined in a junction and a higher-ranking editor locks all of them, the segments' former author can still modify their connectivity arrows through the junction.
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" | Recommended to stop creating and updating house numbers.
 
| style="color:red;text-align:center" | Open
 
|-
 
| align="center" | All
 
| class="unsortable" | House numbers location changes slightly after saving an update. This is because the house number re-centers to the precise location of the mouse click which selected it. This will cause house numbers to drift.
 
| class="unsortable" |
 
| class="unsortable" | Recommended to stop creating and updating house numbers.
 
| style="color:red;text-align:center" | Open
 
|-
 
| align="center" | NA
 
| class="unsortable" | House numbers repeatedly fail to permanently save (turn blue) due to various reasons.
 
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" | Recommended to stop creating and updating house numbers.
 
 
| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
 
|-
 
|-
 +
| 2012-03-05
 
| align="center" | All
 
| align="center" | All
| class="unsortable" | Changes in street names for house numbers are not saved.
+
| class="unsortable" | City layer does not update when city/state/country attributes are changed on segments.
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" | Recommended to stop creating and updating house numbers.
+
| class="unsortable" | The city layer does update, but seldom, giving the impression it doesn't update at all. Waze will enable faster updates at a date to be determined.
| style="color:red;text-align:center" | Open
+
|-
+
| align="center" | NA
+
| class="unsortable" | House numbers street name turns blank immediately after creating and saving.
+
| class="unsortable" |
+
| class="unsortable" | Recommended to stop creating and updating house numbers.
+
 
| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
 
|-
 
|-
 +
| 2012-02-12
 
| align="center" | All
 
| align="center" | All
| class="unsortable" | House numbers cannot contain any characters other than numbers.
+
| class="unsortable" | Adding a new segment to an existing segment and panning while adding the new segment because it is longer than will fit on the screen, will cause the editor to duplicate the original segment and this will cause an error and will not save.
| class="unsortable" |  
+
| class="unsortable" | http://www.waze.com/forum/viewtopic.php?f=10&t=16200
| class="unsortable" | This is currently working as designed.
+
| class="unsortable" | Draw a short segment first and save, then extend the segment.
| style="color:red;text-align:center" | Open
+
| style="color:green;text-align:center" | Resolved (2012-11-05)
|-
+
| align="center" | NA
+
| class="unsortable" | Update Requests changes cannot be saved. Whether you are adding notes, changing type or status, changes to Update Requests result in "Internal Server Error"
+
| class="unsortable" |
+
| class="unsortable" |
+
| style="color:red;text-align:center" | Open
+
|-
+
| align="center" | NA
+
| class="unsortable" | Pending (Deletions) panel does not show user name of the submitter.
+
| class="unsortable" |
+
| class="unsortable" |
+
| style="color:red;text-align:center" | Open
+
 
|-
 
|-
 +
| 2012-02-12
 
| align="center" | All
 
| align="center" | All
| class="unsortable" | Landmark changes/updates occasionally fail. This appears to happen on very large landmarks, or landmarks with a large number of perimeter vertices.
+
| class="unsortable" | Cannot delete an unlocked segment last edited by a higher-ranking editor.
 +
 
 +
Location: Outside AM area, inside Editable Area
 +
Object: Unlocked segment
 +
 
 +
Previous edit by: Higher-ranking editor
 +
 
 +
Action not allowed: Deletion
 +
 
 +
Actions allowed: all others
 +
 
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" |
+
| class="unsortable" | Modify segment geometry. The segment can then be deleted.
 
| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
 
|-
 
|-
| align="center" | NA
+
| 2011-11-13
| class="unsortable" | Cannot update geometry of new (red) roads until the road is given a type, state and name.
+
| align="center" | INTL
| class="unsortable" |  
+
| class="unsortable" | Sometime, when saving edits (not necessarily to a roundabout), it will result in an error and the highlight will show the error on a roundabout in another country.
| class="unsortable" | This may be working as designed. Workaround is to Edit the street and saving before attempting to update geometry.
+
| class="unsortable" | http://www.waze.com/forum/viewtopic.php?f=186&t=13280 + http://www.waze.com/forum/viewtopic.php?f=10&t=15409&p=143027#p142916
| style="color:red;text-align:center" | Open
+
| class="unsortable" | Undo some of the changes and try edits again. Possibly the undo is not necessary at all!
|-
+
| align="center" | NA
+
| class="unsortable" | Orphan nodes are hidden and are sometimes selected even when you cannot see them.
+
| class="unsortable" |
+
| class="unsortable" | Delete them when you find them. When deleting road segments, remove them in such a way as to be able to remove road-end segments before deleting the road segment.
+
 
| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
 
|-
 
|-
 +
|
 
| align="center" | All
 
| align="center" | All
| class="unsortable" | Editing roads of multiple types will change all roads to type 'Street' upon saving.
+
| class="unsortable" | Separating line checkbox is unavailable.
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" | Only edit roads of the same type per edit.
+
| class="unsortable" | Separating line will be not be added to the Waze Map Editor, and the display of the separating line on Primary Street road type will be removed. There is no use for this option.
| style="color:red;text-align:center" | Open
+
| style="color:green;text-align:center" | Resolved (removed)
 
|-
 
|-
 +
|
 
| align="center" | All
 
| align="center" | All
| class="unsortable" | Alt. Steet (Alias) road names can only be saved for a single segment at a time. Multiple segment selections will result in no changes (add/change/remove) to the Alt names.
+
| class="unsortable" | Map error "Missing Road" shows way too often and in places where there are very few GPS tracks.
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" | Only make changes to Alt Names on single segment edits.
+
| class="unsortable" | There is a flaw in the detection algorithm for this error which has been identified. A fix is supposed to go in by early November 2011. It seemed to work for a while, but recent evidence suggests it is still too sensitive to single outliers.
 
| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
 
|-
 
|-
 +
|
 
| align="center" | All
 
| align="center" | All
| class="unsortable" | Alt Street names are deleted when changing road Geometry.
+
| class="unsortable" | Reverse connectivity is enabled when one-way roads are split in Waze Map Editor.
| class="unsortable" |  
+
| class="unsortable" | http://www.waze.com/forum/viewtopic.php?p=92528#p92528
| class="unsortable" |  
+
| class="unsortable" | Select the new junction and use the "Disallow all connections" function or keyboard shortcut, then individually all correct connections.
| style="color:red;text-align:center" | Open
+
 
 +
UPDATE 2012-02-27: Waze Map Editor beta now properly allows all connections according to connected segment directionality.
 +
| style="color:green;text-align:center" | Resolved (2012-11-05)
 
|-
 
|-
 +
|
 
| align="center" | All
 
| align="center" | All
| class="unsortable" | Segments cannot be selected with the "No Name Roads" layer enabled.
+
| class="unsortable" | Cannot add alternate names.
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" | Find a no-name road with the layer enabled, then disable it to select the road.
 
| style="color:red;text-align:center" | Open
 
|-
 
| align="center" | All
 
| class="unsortable" | Safari on Windows does not display borders of controls (checkboxes, select menus, text boxes) with the Aerial Layer enabled. Checkboxes do not display their state at all.
 
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" |
+
| style="color:green;text-align:center" | Resolved (2012-11-05)
* Use another browser such as Chrome.
+
* Disable Aerial layer as necessary to see the status of checkbox controls. Other controls can still be selected and used, they are just harder to see.
+
| style="color:red;text-align:center" | Open
+
|-
+
| align="center" | NA
+
| class="unsortable" | GPS points are not selectable.
+
| class="unsortable" |
+
| class="unsortable" |
+
| style="color:red;text-align:center" | Open
+
 
|-
 
|-
 +
|
 
| align="center" | All
 
| align="center" | All
| class="unsortable" | Highlight connectivity may not display correctly, especially for very recent changes.
+
| class="unsortable" | "Add intersection" sign for crossing segments doesn't appear reliably.
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" | This is due to database refresh and tile refresh timing. Deselect the segment(s), change zoom level, then select segment(s) again and connectivity highlighting should be correct.
+
| class="unsortable" | Segments must be set to the same level, country, state (where applicable) and city. For recently drawn or modified segments which now cross each other at the same level, you may need to use the Permalink to reload the current view. The Add Intersection icon should appear above the intersection when both segments are selected.
 
| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
 
|-
 
|-
 +
|
 
| align="center" | All
 
| align="center" | All
| class="unsortable" | Restricted turn layer is not accurate.
+
| class="unsortable" | A dead end road with no junction at the end will cause routing problems for the road as a departure point. When creating a new dead-end road in the editor, a junction is not automatically applied.
| class="unsortable" |
+
| class="unsortable" | Recommended to not use the Restricted Turn layer
+
| style="color:red;text-align:center" | Open
+
|-
+
| align="center" | NA
+
| class="unsortable" | Only Area Managers can edit a Landmark. If you create a landmark and are an Area Manager, if any portion of the Landmark falls outside your managed area, you will not be able to edit it.
+
| class="unsortable" |
+
| class="unsortable" |
+
* Create Landmarks that fall completely within your managed area.
+
* Request an increase to your managed area.
+
| style="color:red;text-align:center" | Open
+
|-
+
| align="center" | All
+
| class="unsortable" | The prompt for speed camera speed asks for mp/h, but if your country uses km/h then the entered speed will be taken as km/h.
+
| class="unsortable" |
+
| class="unsortable" |
+
| style="color:red;text-align:center" | Open
+
|-
+
| align="center" | All
+
| class="unsortable" | Names containing single and double quotes (' and ") are not handled correctly
+
| class="unsortable" |
+
| class="unsortable" | Avoid entering names using single and double quotation marks.
+
| style="color:red;text-align:center" | Open
+
|-
+
| align="center" | All
+
| class="unsortable" | Need to refresh browser to select roads after adding street
+
| class="unsortable" |
+
| class="unsortable" | This behavior is working as designed in order to reduce the load on the server by batching certain types of updates.
+
| style="color:red;text-align:center" | Open
+
|-
+
| align="center" | All
+
| class="unsortable" | Autocomplete City and Street text boxes produces inaccurate suggestions.
+
 
| class="unsortable" |  
 
| class="unsortable" |  
 
| class="unsortable" |  
 
| class="unsortable" |  
Line 243: Line 143:
 
|}
 
|}
  
===Routing===
+
==Routing==
 
{| class="wikitable sortable" style="background:none; font-size:80%; margin: 1em auto 1em auto" border="1"
 
{| class="wikitable sortable" style="background:none; font-size:80%; margin: 1em auto 1em auto" border="1"
 
|- align="center"
 
|- align="center"
Line 252: Line 152:
 
! Status
 
! Status
 
|-
 
|-
| align="center" | All/NA/World
+
| align="center" | All
 +
| class="unsortable" | In general, there is a 650 mile/ 1047km restriction on navigation routes.
 
| class="unsortable" |  
 
| class="unsortable" |  
 +
| class="unsortable" | Some locations may still be restricted to 200 mile/322 km routes. The client will usually display that it cannot do routes over 1000 miles, but the real limit is around 650.
 +
| style="color:red;text-align:center" | Open
 +
|-
 +
| align="center" | World
 +
| class="unsortable" | The icon display for roundabout directions are incorrect for countries that drive on the left.
 
| class="unsortable" |  
 
| class="unsortable" |  
 
| class="unsortable" |  
 
| class="unsortable" |  
 
| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
 
|}
 
|}

Latest revision as of 08:25, 13 April 2015

This information is obsolete and the active links to this page have been reviewed for disconnection or replacement. More current alternate information is likely available and should be followed rather than this information.

Service Issues

Check for current known service issues on the Waze Status webpage.


Recent Fixes

-


Known Issues

Waze App

Website (Dashboard, Community)

Date Issue Description Workaround Status


Waze Map Editor

  • Always check waze status for the latest issues and information.


In the table below, "Region" values are as follows:

  • All
  • NA (North America)
  • INTL (Global except for North America)
Date Region Issue Description Example Image/Link Workaround Status
2012-03-21 All "My places | Drives" archive is often displaying some drives incorrectly marked as "Yesterday" or "Today". http://www.waze.com/forum/viewtopic.php?f=10&t=15409&start=210#p145399 + http://www.waze.com/forum/viewtopic.php?f=22&t=16204&start=30#p149788 Open
2012-03-21 INTL If a lower-ranking editor (no AM) creates all segments, joined in a junction and a higher-ranking editor locks all of them, the segments' former author can still modify their connectivity arrows through the junction. Open
2012-03-05 All City layer does not update when city/state/country attributes are changed on segments. The city layer does update, but seldom, giving the impression it doesn't update at all. Waze will enable faster updates at a date to be determined. Open
2012-02-12 All Adding a new segment to an existing segment and panning while adding the new segment because it is longer than will fit on the screen, will cause the editor to duplicate the original segment and this will cause an error and will not save. http://www.waze.com/forum/viewtopic.php?f=10&t=16200 Draw a short segment first and save, then extend the segment. Resolved (2012-11-05)
2012-02-12 All Cannot delete an unlocked segment last edited by a higher-ranking editor.

Location: Outside AM area, inside Editable Area Object: Unlocked segment

Previous edit by: Higher-ranking editor

Action not allowed: Deletion

Actions allowed: all others

Modify segment geometry. The segment can then be deleted. Open
2011-11-13 INTL Sometime, when saving edits (not necessarily to a roundabout), it will result in an error and the highlight will show the error on a roundabout in another country. http://www.waze.com/forum/viewtopic.php?f=186&t=13280 + http://www.waze.com/forum/viewtopic.php?f=10&t=15409&p=143027#p142916 Undo some of the changes and try edits again. Possibly the undo is not necessary at all! Open
All Separating line checkbox is unavailable. Separating line will be not be added to the Waze Map Editor, and the display of the separating line on Primary Street road type will be removed. There is no use for this option. Resolved (removed)
All Map error "Missing Road" shows way too often and in places where there are very few GPS tracks. There is a flaw in the detection algorithm for this error which has been identified. A fix is supposed to go in by early November 2011. It seemed to work for a while, but recent evidence suggests it is still too sensitive to single outliers. Open
All Reverse connectivity is enabled when one-way roads are split in Waze Map Editor. http://www.waze.com/forum/viewtopic.php?p=92528#p92528 Select the new junction and use the "Disallow all connections" function or keyboard shortcut, then individually all correct connections.

UPDATE 2012-02-27: Waze Map Editor beta now properly allows all connections according to connected segment directionality.

Resolved (2012-11-05)
All Cannot add alternate names. Resolved (2012-11-05)
All "Add intersection" sign for crossing segments doesn't appear reliably. Segments must be set to the same level, country, state (where applicable) and city. For recently drawn or modified segments which now cross each other at the same level, you may need to use the Permalink to reload the current view. The Add Intersection icon should appear above the intersection when both segments are selected. Open
All A dead end road with no junction at the end will cause routing problems for the road as a departure point. When creating a new dead-end road in the editor, a junction is not automatically applied. Open

Routing

Region Issue Description Example Image/Link Workaround Status
All In general, there is a 650 mile/ 1047km restriction on navigation routes. Some locations may still be restricted to 200 mile/322 km routes. The client will usually display that it cannot do routes over 1000 miles, but the real limit is around 650. Open
World The icon display for roundabout directions are incorrect for countries that drive on the left. Open