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Difference between revisions of "Known issues"

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=Service Issues=
 
=Service Issues=
 
Check for current known service issues on the [http://status.waze.com Waze Status webpage].
 
Check for current known service issues on the [http://status.waze.com Waze Status webpage].
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=Known Issues=
 
=Known Issues=
 
==Waze App==
 
==Waze App==
 
Please see the [[Waze App Bugs and Issues]] page for bugs and issues with the Waze app.
 
  
  
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==Waze Map Editor==
 
==Waze Map Editor==
 
* Always check [http://status.waze.com waze status] for the latest issues and information.
 
* Always check [http://status.waze.com waze status] for the latest issues and information.
* Papyrus is the internal name used for the next generation Waze map editor.
 
* Papyrus uses the same live database as Cartouche, and therefore also has a separate instance for [https://descartes.waze.com/live North America] and [https://descartesw.waze.com/live World].
 
* Even though they access the same database, Waze Map Editor has a small buffer database or tables between it and the real data so there are occasional lapses in proper road display and potential for different display between Waze Map Editor and Cartouche
 
  
  
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| class="unsortable" | City layer does not update when city/state/country attributes are changed on segments.
 
| class="unsortable" | City layer does not update when city/state/country attributes are changed on segments.
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" |  
+
| class="unsortable" | The city layer does update, but seldom, giving the impression it doesn't update at all. Waze will enable faster updates at a date to be determined.
 
| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
 
|-
 
|-
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| class="unsortable" | http://www.waze.com/forum/viewtopic.php?f=10&t=16200
 
| class="unsortable" | http://www.waze.com/forum/viewtopic.php?f=10&t=16200
 
| class="unsortable" | Draw a short segment first and save, then extend the segment.
 
| class="unsortable" | Draw a short segment first and save, then extend the segment.
| style="color:red;text-align:center" | Open
+
| style="color:green;text-align:center" | Resolved (2012-11-05)
 
|-
 
|-
 
| 2012-02-12
 
| 2012-02-12
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| class="unsortable" | Undo some of the changes and try edits again. Possibly the undo is not necessary at all!
 
| class="unsortable" | Undo some of the changes and try edits again. Possibly the undo is not necessary at all!
 
| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
|-
 
| 2011-09-07
 
| align="center" | All
 
| class="unsortable" | Very large landmarks "flip" their area covered at certain zoom levels.
 
| class="unsortable" | [[Image:Ocean_landmark_normal.png|thumbnail|Ocean Landmark]]
 
becomes
 
[[Image:Ocean_landmark_flipped.png|thumbnail|Land Landmark]]
 
| class="unsortable" | Waze Map Editor was supposed to hide very large landmarks which are more than 2 degrees in width or height. This may or may not be happening, but as of 2011-10-13, examples of this are still visible.
 
| style="color:green;text-align:center" | Resolved
 
|-
 
| 2011-10-10
 
| align="center" | All
 
| class="unsortable" | Locked status and possibly other attributes do not appear to save. Locked status particularly, does not save.
 
| class="unsortable" |
 
| class="unsortable" | In general, this is resolved. There can still by sync errors which will cause this to happen sometimes, but it is not a systemic issue just related to the locked checkbox.
 
| style="color:green;text-align:center" | Resolved
 
|-
 
| 2011-09-22
 
| align="center" | All
 
| class="unsortable" | All save errors are generic, without specific guidance or spotlight on the error.
 
| class="unsortable" |
 
| class="unsortable" | Must progressively undo changes until the save goes through or undo all and do incremental changes and saves.
 
| style="color:green;text-align:center" | Resolved
 
 
|-
 
|-
 
|
 
|
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| class="unsortable" |  
 
| class="unsortable" |  
 
| class="unsortable" | Separating line will be not be added to the Waze Map Editor, and the display of the separating line on Primary Street road type will be removed. There is no use for this option.
 
| class="unsortable" | Separating line will be not be added to the Waze Map Editor, and the display of the separating line on Primary Street road type will be removed. There is no use for this option.
| style="color:orange;text-align:center" | Pending
+
| style="color:green;text-align:center" | Resolved (removed)
 
|-
 
|-
 
|
 
|
| align="center" | INTL
+
| align="center" | All
| class="unsortable" | Very few map problems appear.
+
| class="unsortable" |
+
| class="unsortable" | Map problem detection is being rewritten and very few map problems are currently available. As the new editor matures, more automated detection will be added.
+
| style="color:green;text-align:center" | Resolved
+
|-
+
|
+
| align="center" | INTL
+
 
| class="unsortable" | Map error "Missing Road" shows way too often and in places where there are very few GPS tracks.
 
| class="unsortable" | Map error "Missing Road" shows way too often and in places where there are very few GPS tracks.
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" | There is a flaw in the detection algorithm for this error which has been identified. A fix is supposed to go in by early November 2011.
+
| class="unsortable" | There is a flaw in the detection algorithm for this error which has been identified. A fix is supposed to go in by early November 2011. It seemed to work for a while, but recent evidence suggests it is still too sensitive to single outliers.
| style="color:green;text-align:center" | Resolved
+
| style="color:red;text-align:center" | Open
|-
+
|
+
| align="center" | INTL
+
| class="unsortable" | No map problems appear.
+
| class="unsortable" |
+
| class="unsortable" | Map problems have not yet been implemented on the World server. Use Cartouche.
+
| style="color:green;text-align:center" | Resolved
+
|-
+
|
+
| align="center" | All
+
| class="unsortable" | Cannot see Update Requests.
+
| class="unsortable" |
+
| class="unsortable" | Use Cartouche.
+
| style="color:green;text-align:center" | Resolved
+
|-
+
|
+
| align="center" | All
+
| class="unsortable" | Window space usage is not optimal. Too much wasted space and left details sidebar is too large.
+
| class="unsortable" |
+
| class="unsortable" | Current maximum viewable map area is set to maximize browser performance using Waze Map Editor, which utilizes the browser for more functionality that previous editor versions. This is not likely to be changed.
+
| style="color:green;text-align:center" | Resolved
+
|-
+
|
+
| align="center" | All
+
| class="unsortable" | NEW:2011/12/12: Allow all connections creates routing server connectivity the wrong direction on one-way or no entrance roads. This is called "reverse connectivity."
+
| class="unsortable" |[[Image:Rc_cartouche_bad.jpg|thumbnail|reverse]] http://www.waze.com/forum/viewtopic.php?f=10&t=14117
+
| class="unsortable" | This function in Papyrus allows connectivity in all directions for all roads at the junction, regardless of the specified directionality of the roads. <br> '''Use cartouche to disable then enable turns in the junction to set the correct connectivity.'''
+
| style="color:green;text-align:center" | Resolved
+
|-
+
|
+
| align="center" | All
+
| class="unsortable" | Disallow all connections doesn't actually do that.
+
| class="unsortable" |
+
| class="unsortable" | This function in Papyrus disallows all connections for road directionality currently available. However, if any reverse-allowed connections are enabled, they are not disabled. To truly disable all connections, use Cartouche.
+
| style="color:green;text-align:center" | Resolved
+
 
|-
 
|-
 
|
 
|
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UPDATE 2012-02-27: Waze Map Editor beta now properly allows all connections according to connected segment directionality.
 
UPDATE 2012-02-27: Waze Map Editor beta now properly allows all connections according to connected segment directionality.
| style="color:orange;text-align:center" | Pending
+
| style="color:green;text-align:center" | Resolved (2012-11-05)
 
|-
 
|-
 
|
 
|
 
| align="center" | All
 
| align="center" | All
| class="unsortable" | When adding a segment which connects to the same segment twice (creates a loop), the first connection point does not split the first segment and create a junction node.
+
| class="unsortable" | Cannot add alternate names.
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" | Working as designed. NOT AN ISSUE. Before saving, move the first node of the new segment, and then move it back to where you want to first junction to be created. Papyrus will now split the original segment.
 
| style="color:green;text-align:center" | Resolved
 
|-
 
|
 
| align="center" | All
 
| class="unsortable" | Cannot add alternate names.
 
 
| class="unsortable" |  
 
| class="unsortable" |  
| class="unsortable" | Use Cartouche. Will be added to Waze Map Editor in the future.
+
| style="color:green;text-align:center" | Resolved (2012-11-05)
| style="color:red;text-align:center" | Open
+
 
|-
 
|-
 
|
 
|
 
| align="center" | All
 
| align="center" | All
| class="unsortable" | Yellow "add intersection" sign for crossing segments doesn't appear reliably.
+
| class="unsortable" | "Add intersection" sign for crossing segments doesn't appear reliably.
 
| class="unsortable" |  
 
| class="unsortable" |  
 
| class="unsortable" | Segments must be set to the same level, country, state (where applicable) and city. For recently drawn or modified segments which now cross each other at the same level, you may need to use the Permalink to reload the current view. The Add Intersection icon should appear above the intersection when both segments are selected.
 
| class="unsortable" | Segments must be set to the same level, country, state (where applicable) and city. For recently drawn or modified segments which now cross each other at the same level, you may need to use the Permalink to reload the current view. The Add Intersection icon should appear above the intersection when both segments are selected.
| style="color:red;text-align:center" | Open
 
|-
 
|
 
| align="center" | All
 
| class="unsortable" | Moving the free end of dead-end street while it is selected will disconnect it from its terminal junction. This causes routing to fail on this road.
 
| class="unsortable" |
 
| class="unsortable" | Move the end of a dead-end road by selecting the junction node at that end and moving it.
 
 
| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
 
|-
 
|-
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| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
 
|}
 
|}
 
  
 
==Routing==
 
==Routing==
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| class="unsortable" |  
 
| class="unsortable" |  
 
| style="color:red;text-align:center" | Open
 
| style="color:red;text-align:center" | Open
|-
 
| align="center" | NA
 
| class="unsortable" | The client does not display the name or give the proper verbal instruction for a ramp segment if the next segment is also a ramp segment.
 
| class="unsortable" |
 
| class="unsortable" | The clients receive information for screen and speech prompts from the routing server. The current state is somewhat by design in an attempt to minimize "Exit to <blank>" prompts, but when a ramp segment does have a name, it should display it. That part is a bug.
 
| style="color:green;text-align:center" | Closed
 
 
|}
 
|}

Latest revision as of 08:25, 13 April 2015

This information is obsolete and the active links to this page have been reviewed for disconnection or replacement. More current alternate information is likely available and should be followed rather than this information.

Service Issues

Check for current known service issues on the Waze Status webpage.


Recent Fixes

-


Known Issues

Waze App

Website (Dashboard, Community)

Date Issue Description Workaround Status


Waze Map Editor

  • Always check waze status for the latest issues and information.


In the table below, "Region" values are as follows:

  • All
  • NA (North America)
  • INTL (Global except for North America)
Date Region Issue Description Example Image/Link Workaround Status
2012-03-21 All "My places | Drives" archive is often displaying some drives incorrectly marked as "Yesterday" or "Today". http://www.waze.com/forum/viewtopic.php?f=10&t=15409&start=210#p145399 + http://www.waze.com/forum/viewtopic.php?f=22&t=16204&start=30#p149788 Open
2012-03-21 INTL If a lower-ranking editor (no AM) creates all segments, joined in a junction and a higher-ranking editor locks all of them, the segments' former author can still modify their connectivity arrows through the junction. Open
2012-03-05 All City layer does not update when city/state/country attributes are changed on segments. The city layer does update, but seldom, giving the impression it doesn't update at all. Waze will enable faster updates at a date to be determined. Open
2012-02-12 All Adding a new segment to an existing segment and panning while adding the new segment because it is longer than will fit on the screen, will cause the editor to duplicate the original segment and this will cause an error and will not save. http://www.waze.com/forum/viewtopic.php?f=10&t=16200 Draw a short segment first and save, then extend the segment. Resolved (2012-11-05)
2012-02-12 All Cannot delete an unlocked segment last edited by a higher-ranking editor.

Location: Outside AM area, inside Editable Area Object: Unlocked segment

Previous edit by: Higher-ranking editor

Action not allowed: Deletion

Actions allowed: all others

Modify segment geometry. The segment can then be deleted. Open
2011-11-13 INTL Sometime, when saving edits (not necessarily to a roundabout), it will result in an error and the highlight will show the error on a roundabout in another country. http://www.waze.com/forum/viewtopic.php?f=186&t=13280 + http://www.waze.com/forum/viewtopic.php?f=10&t=15409&p=143027#p142916 Undo some of the changes and try edits again. Possibly the undo is not necessary at all! Open
All Separating line checkbox is unavailable. Separating line will be not be added to the Waze Map Editor, and the display of the separating line on Primary Street road type will be removed. There is no use for this option. Resolved (removed)
All Map error "Missing Road" shows way too often and in places where there are very few GPS tracks. There is a flaw in the detection algorithm for this error which has been identified. A fix is supposed to go in by early November 2011. It seemed to work for a while, but recent evidence suggests it is still too sensitive to single outliers. Open
All Reverse connectivity is enabled when one-way roads are split in Waze Map Editor. http://www.waze.com/forum/viewtopic.php?p=92528#p92528 Select the new junction and use the "Disallow all connections" function or keyboard shortcut, then individually all correct connections.

UPDATE 2012-02-27: Waze Map Editor beta now properly allows all connections according to connected segment directionality.

Resolved (2012-11-05)
All Cannot add alternate names. Resolved (2012-11-05)
All "Add intersection" sign for crossing segments doesn't appear reliably. Segments must be set to the same level, country, state (where applicable) and city. For recently drawn or modified segments which now cross each other at the same level, you may need to use the Permalink to reload the current view. The Add Intersection icon should appear above the intersection when both segments are selected. Open
All A dead end road with no junction at the end will cause routing problems for the road as a departure point. When creating a new dead-end road in the editor, a junction is not automatically applied. Open

Routing

Region Issue Description Example Image/Link Workaround Status
All In general, there is a 650 mile/ 1047km restriction on navigation routes. Some locations may still be restricted to 200 mile/322 km routes. The client will usually display that it cannot do routes over 1000 miles, but the real limit is around 650. Open
World The icon display for roundabout directions are incorrect for countries that drive on the left. Open