The new Waze Wiki, aka Wazeopedia, is now live at Wazeopedia.waze.com! While this legacy wiki will remain accessible for the time being, it is no longer updated by the community. For the most up-to-date guidance, please visit your local Wazeopedia.

Please do not make any more updates to these legacy wiki pages, all future updates should be made in your country's local Wazeopedia.

Clock over a larger globe

Known issues

From waze
Revision as of 15:10, 17 April 2011 by Alanoftheberg (Talk | contribs)

Jump to: navigation, search

Service Issues

Check for current known service issues on the Waze Status webpage.

Recent Fixes

  • iPhone 2.2.0.0 fixed the issue where road names displayed near horizontal flip upside down while driving north.
  • House Numbers can be deleted again as of 2011-04-01

Known Issues

Website (Dashboard, Community)

Date Issue Description Workaround Status
Facebook friends is not updating with new friends Go to My Dashboard and click on the Update button. There is no need to change any information or disconnect from Facebook. Open

Client

Android 2.2.0.0

Date Issue Description Example Image/Link Workaround Status
2010-11-03 HTC + Froyo screen problem when using landscape mode. Screenshot Starting the app in portrait, then switching to landscape will display the problem as shown in the link, but rotating back to portrait will return the screen to normal. Starting the app in landscape then rotating to portrait does not fix it. Open
2011-03-16 With Automatic Night Mode set to OFF, client does not save the Mode setting for Night. Each time you start the client, the Mode reverts to Day. Open
2011-03-28 App crashes at the same physical location when driving. Open
2011-03-28 Adding a photo to a report freezes at the camera sceen. The back button brings you back to the report screen, but the touch screen does not respond. Hardware buttons (home or back) invoke a OS message that the app has stopped responding, and the question if you want to wait or exit the app. When you chose 'wait', you can wait forever, the only way out is to exit the app through the OS crash message, and restart. Open
2011-04-06 Sometimes, the Recalculate option does not appear in the routing popup menu, especially in landscape mode. Open
Open
2011-04-07 Waze does not obey the "Event Radius" distance option when navigating, after canceling navigation, or if the routing server returns an error. The example video linked here is from the iPhone, but Android suffers the same bug.

EDIT: The Event Radius expands to include the area along your route and destination when navigating. This is by design. The confirmed BUG is that this settings stays in effect if routing is canceled or routing errors out.

http://www.youtube.com/watch?v=G9mal5Pr6YI (iPhone example) Open

iPhone 2.2.0.0

Date Issue Description Example Image/Link Workaround Status
2011-03-26 When the next turn is an Exit ramp, Waze verbalizes "Exit" correctly, but on-screen, the name of the road segment is the turn after next. It does not display the name of the exit itself, which has important information such as the exit number. Open
Map and vehicle take turns "scrolling" which is distracting and looks unprofessional. The map stay perfectly still while the car icon moves along the road for a short distance, then the map scrolls, moving the car backward (backward relative to the physical device, but it stays in the right place relative to the map). Affects both 2D and 3D mode. http://www.youtube.com/watch?v=g3RgPDKBY48 Pend
When the final turn to a destination is a parking lot road, and the road you are on changes names at a straight intersection, the name of the first road stays on the display until the final turn, which is not the correct road name. Location and intersection is where SW 175th Ave ends at SW Scholls Ferry Rd and SW Roy Rogers Rd takes over heading south. So, going from 175th to Roy Rogers does not require any kind of turn. Routing to a no-name/parking lot road off of Roy Rogers will result in the screen showing the next turn to be Roy Rogers, which is the street we are driving on, not the street we are turning on to. Open
2011-03-16 With Automatic Night Mode set to OFF, client does not save the Mode setting for Night. Each time you start the client, the Mode reverts to Day. http://www.youtube.com/watch?v=ObLaXpWZwgs Open
2011-04-06 Sometimes, the Recalculate option does not appear in the routing popup menu. Open
2011-04-07 Waze does not obey the "Event Radius" distance option when navigating, after canceling navigation, or if the routing server returns an error.

EDIT: The Event Radius expands to include the area along your route and destination when navigating. This is by design. The confirmed BUG is that this settings stays in effect if routing is canceled or routing errors out.

http://www.youtube.com/watch?v=G9mal5Pr6YI Open

BlackBerry

Date Issue Description Example Image/Link Workaround Status
Open

Symbian

Date Issue Description Example Image/Link Workaround Status
Open

Windows Mobile

Date Issue Description Example Image/Link Workaround Status
2011-04-15 Application begins to crash after a few uses. The problem appears to be related to the welcome.png file found in Program Files\Waze\skins\default\. Deleting this file allows Waze to run until it downloads a new copy and the crashing will start again. Open

Cartouche (Map Editing)

  • While server upgrades have markedly increased the speed of Cartouche there are times of day when it is still very slow. This may be because the servers are performing other tasks or because there are many map editors working at the same time. If you find the map editing to be painfully slow, we don't want you to become discouraged. The best advice is to wait and try again at a different time of day
  • If you have the GPS Points layer selected it can be difficult or impossible to select a road because you are always selecting a GPS point. This can happen even if the GPS points are not visible at your current zoom level
  • Newly plotted (unknown, red-line) roads are not showing in Cartouche at the 3 minimum zoom levels
  • Bugs can occur when deleting junctions


In the table below, "Region" values are as follows:

  • All
  • NA (North America)
  • World (Global except for North America)
Date Region Issue Description Example Image/Link Workaround Status
All Unable to create roads from Archive Using "Record New Roads" feature in client Open
All House numbers location changes slightly after saving an update. This is because the house number re-centers to the precise location of the mouse click which selected it. This will cause house numbers to drift. Recommended to stop creating and updating house numbers. Open
NA House numbers repeatedly fail to permanently save (turn blue) due to various reasons. Recommended to stop creating and updating house numbers. Open
All Changes in street names for house numbers are not saved. Recommended to stop creating and updating house numbers. Open
NA House numbers street name turns blank immediately after creating and saving. Recommended to stop creating and updating house numbers. Open
All House numbers cannot contain any characters other than numbers. This is currently working as designed. Open
2011-03-13 NA Update Requests changes cannot be saved. Whether you are adding notes, changing type or status, changes to Update Requests result in "Internal Server Error" Fixed
2011-03-16 NA Pending (Deletions) panel does not appear after clicking on the link in the View panel, and the Pending link then disappears. Observed in case of timed-out edit session. Try to refresh the page to re-login. Fixed
ALL Pending (Deletions) panel does not show user name of the submitter. Fixed
All Landmark changes/updates occasionally fail. This appears to happen on very large landmarks, or landmarks with a large number of perimeter vertices. Open
NA Cannot update geometry of new (red) roads until the road is given a type, state and name. This may be working as designed. Workaround is to Edit the street, set the State if not set, and save before attempting to update geometry. Open
ALL Orphan nodes are hidden and are sometimes selected even when you cannot see them. Delete them when you find them. When deleting road segments, remove them in such a way as to be able to remove road-end segments before deleting the road segment. Open
All Editing roads of multiple types will change all roads to type 'Street' upon saving. Only edit roads of the same type per edit. Open
All Alt. Steet (Alias) road names can only be saved for a single segment at a time. Multiple segment selections will result in no changes (add/change/remove) to the Alt names. Only make changes to Alt Names on single segment edits. Open
All English City Name field cannot be cleared/deleted. Open
All Alt Street names are deleted when changing road Geometry. Open
All Segments cannot be selected with the "No Name Roads" layer enabled. Find a no-name road with the layer enabled, then disable it to select the road. Open
All Safari on Windows does not display borders of controls (checkboxes, select menus, text boxes) with the Aerial Layer enabled. Checkboxes do not display their state at all.
  • Use another browser such as Chrome.
  • Disable Aerial layer as necessary to see the status of checkbox controls. Other controls can still be selected and used, they are just harder to see.
Open
ALL GPS points are not selectable. Open
All Highlight connectivity may not display correctly, especially for very recent changes. This is due to database refresh and tile refresh timing. Deselect the segment(s), change zoom level, then select segment(s) again and connectivity highlighting should be correct. Open
All Restricted turn layer is not accurate. Do not use the Restricted Turn layer Open
NA Only Area Managers can edit a Landmark. If you create a landmark and are an Area Manager, if any portion of the Landmark falls outside your managed area, you will not be able to edit it.
  • Create Landmarks that fall completely within your managed area.
  • Request an increase to your managed area.
Open
All The prompt for speed camera speed asks for mp/h, but if your country uses km/h then the entered speed will be taken as km/h. Open
All Names containing single and double quotes (' and ") are not handled correctly Avoid entering names using single and double quotation marks. Open
All Need to refresh browser to select roads after adding street This behavior is working as designed in order to reduce the load on the server by batching certain types of updates. Open
All Autocomplete City and Street text boxes produces inaccurate suggestions. Open
2011-03-08 All Cartouche allows panels to be dragged vertically (accidentally) off the screen and they become unretrievable unless cache/cookies are deleted. Both Safari and Firefox allow the panels to be dragged up or left beyond the page and application window. At this point, the browser does not recognize or allow you to scroll up or left to retrieve the panel. Dragging right or down beyond the page does give scrollbars, but not panels dragged up or left. Empty your browser cache. Open
All When enabling the Map Problems layer, the View Panel defaults to showing problem Type 1, though the map itself seems to display all errors. Change the Type selection to whatever you wish, typically 'All', 'Scan' or 'Merger' and you will then be able to select the problems which appear on the map. Open
2011-02-14 All The Map Problem drop-down menu for Type is dramatically different on different browsers.
  • Firefox has the most limited and badly sorted list; it doesn't contain "Merger" or "All"
  • Chrome and Safari tie for the longest list
  • Safari appears to be the best for organization
Forum thread "Why? Browser differences in Map Problem Type dropdown menu" Open

Routing

Region Issue Description Example Image/Link Workaround Status
All In general, there is a 200 mile/ 320km restriction on navigation routes. There have been instances where much longer routes have been achieved, especially as of March 2011. Open
World The icon display for roundabout directions are incorrect for countries that drive on the left. Open
All Roundabout spoken instructions do not consistently speak "At the roundabout, take the nth exit." Instead, it will speak, "Turn left" or "Continue straight." This behavior is working as designed, but the community overwhelmingly desires all roundabouts to consistently use the "exit" instructions. There are ways to construct a roundabout to force the "exit" instructions, but this is not a desireable workaround. Open