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Difference between revisions of "Minnesota/Community/Main"

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==== Hangout Group ====
 
==== Hangout Group ====
  
Minnesota also has a Hangout Group for the state.  Originally, this was only opened for Minnesota Area Managers; however, after serious consideration, it is now opened to any person doing editing in the state of Minnesota.  This will give quick editing guidance and will allow to easily collaborate information between other users in the state.  If you wish to be included in this Hangout, Please PM [https://www.waze.com/forum/memberlist.php?mode=viewprofile&u=5625562 DallasGrant] with your Google (Gmail) email address so he can add you to the group.
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[[File:Wazebot.png]]
 
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Hangouts is an app available on Android and iOS devices.  You also can use an extension in the Chrome Web Browser to access this chat.  Go to: [http://www.google.com/+/learnmore/hangouts/ google.com/+/learnmore/hangouts] for more information.
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==== Update Requests ====
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An Update Request (UR) is a Map Issue reported by a user from the Waze client app. It is also a layer in the Map Editor. See [[Update_Requests_in_Waze_Map_Editor|update requests]] for more information.
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In Minnesota, we have adopted at 1/6/10 system for response to Update Requests.
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===== Day 1 =====
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{{RootPage2}} also has a Google Hangout (GHO) for the stateThe GHO is where you can go to interact and chat with fellow editors along with your Area and State Managers or even if you're just visiting and want to relay information to local editors. It will give you good insight into the best practices and policies in regard to map editing plus give an easy, convenient way for editors to stay in touch, ask questions (any questions, we all started at Rank #1 at some point), request downlocks or review of your work and get Peer-to-Peer Mentoring.
This is the first day the editor respondsWe typically want to answer a report within 24 hours, but this should be at least attempted within the first 3 days.
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Example
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If you are editing in {{RootPage2}} and have not done so already, please [https://hangouts.google.com/group/Pi0BCuLT0ohUHJ6v2 Join {{RootPage2}} GHO]
  
"''"Thank you for reporting a [general error] through the Waze app. The report was not clear on what exactly happened at [this location]. Could you please explain the issue that occurred further?"''"
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A list of the users in the hangout can be found [http://docs.google.com/spreadsheets/d/10BuHVP-QcZCjFXJik0U7fkWz1fFoxh0plwhShX9A7T8/edit?usp=sharing here.]
  
===== Day 6 =====
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Hangouts is a free app available on Android and iOS devices.  You also can use an extension in the Chrome Web Browser to access this chat.  Go to: [http://www.google.com/+/learnmore/hangouts/ google.com/+/learnmore/hangouts] for more information.
If the reporter has not commented after 6 days of this initial comment a message should be sent reminding the reporter that we need more information about the problem they encountered to fix the issue.
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Example
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Once you join, Type ''!wb help'' in the GHO. This will get you started with Wazebot (wb); Wazebot will send you some help. In a DM (Direct Message or conversation) with the wazebot, type the following to set up your notifications by name and/or nickname. Wazebot will send you the instructions.
  
"''We apologize that we have not heard back from you to explain the issue further. We will need a response to fix the issue further. This ticket will be closed in 4 days if no response occurs.''"
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# !mentions
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# !nickname
  
===== Day 8 =====
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If some of the abbreviations and terms used are not clear, you can also use the wazebot to lookup terms for you. In a DM with wazebot, type '''!wb glossary [''word'']''' and the bot will send you some definitions.
If the reporter still has not commented after 4 more days (10 days since initial comment) a message should be sent telling the reported that we were unable to fix the problem and this report is being closed. The Update Request then needs to be closed as Not Identified.
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Example
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If the notifications on your phone or computer get to be too much, in the WV GHO you can select the “3 dots” (circled in Blue), Select “Options” and turn off notifications if you do not want to be disturbed; Just uncheck the box.
  
"''We apologize that we still have not heard back from you about the issue. We have not found the issue and it could be that your map is giving you incorrect information. Please go to the Waze App, then go to Settings / Advanced Settings / Data Transfer and then Refresh Area of My Map to see if that improves anything. Due to no response, we are closing this ticket. You can submit another report if the issue is still present''"
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'''Please do not modify/change any of the other options; they affect everyone.'''
  
===== Rural Areas =====
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[[File:GHO options.png]]
While we would like to have every inch of Minnesota covered with a network of editors, we are not currently at that level of community involvement.  The 1/6/10 rule has been set as the standard for areas with [[#Area_Managers|Area Managers]] and active editors; However, in many areas there is very little editor coverage. That being said, use good judgment in these areas as there may be Update Requests that are greater than 30 or even 60 days old. There is no penalty or negative perception to answering these, quite the opposite.  Please, still take the time to send the reporter a message to see if they can remember the issue and allow them additional time to provide more information.  In these areas, we will follow a 1/15/30 rule.  Day 1 is the first day an editor responds.  Day 15 is the warning message stating the issue will be closing in 15 days.  Day 30 to close out the ticket. 
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Example:
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==== Editor Lookup ====
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We can lookup the activity of any editor by going to the following page for that editor:
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http://www.waze.com/user/editor/* , where * is the editor's username in Waze.
  
"''Thank you for your report! I apologize for the late response, we are volunteer editors and in some areas there are not many of us. You reported a General Error near Fairlane Dr and Rapidan Ave in Rapidan, MN way back on 9 Dec 14. Do you remember what issue you encountered?''"
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For example:
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http://www.waze.com/user/editor/GadgetJ
  
 
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Latest revision as of 18:18, 10 January 2017



Hangout Group

Wazebot.png

Minnesota also has a Google Hangout (GHO) for the state. The GHO is where you can go to interact and chat with fellow editors along with your Area and State Managers or even if you're just visiting and want to relay information to local editors. It will give you good insight into the best practices and policies in regard to map editing plus give an easy, convenient way for editors to stay in touch, ask questions (any questions, we all started at Rank #1 at some point), request downlocks or review of your work and get Peer-to-Peer Mentoring.

If you are editing in Minnesota and have not done so already, please Join Minnesota GHO

A list of the users in the hangout can be found here.

Hangouts is a free app available on Android and iOS devices. You also can use an extension in the Chrome Web Browser to access this chat. Go to: google.com/+/learnmore/hangouts for more information.

Once you join, Type !wb help in the GHO. This will get you started with Wazebot (wb); Wazebot will send you some help. In a DM (Direct Message or conversation) with the wazebot, type the following to set up your notifications by name and/or nickname. Wazebot will send you the instructions.

  1.  !mentions
  2.  !nickname

If some of the abbreviations and terms used are not clear, you can also use the wazebot to lookup terms for you. In a DM with wazebot, type !wb glossary [word] and the bot will send you some definitions.

If the notifications on your phone or computer get to be too much, in the WV GHO you can select the “3 dots” (circled in Blue), Select “Options” and turn off notifications if you do not want to be disturbed; Just uncheck the box.

Please do not modify/change any of the other options; they affect everyone.

GHO options.png

Editor Lookup

We can lookup the activity of any editor by going to the following page for that editor: http://www.waze.com/user/editor/* , where * is the editor's username in Waze.

For example: http://www.waze.com/user/editor/GadgetJ